October 2007

Create a Great Funeral Day!

Today is "Create a Great Funeral Day!"

Why would I be talking about this day? Well, about five years ago I had the pleasure of helping a client through a challenging situation. This client was a major university who was just starting a Funeral Services Management program and degree. The instructor, who was teaching the business side of funeral services, had other priorities come up and had to leave. The client asked me if I would step in and teach this course for the seminar. To say the least, I was quite surprised. The only information I knew about the funeral business was the men in the black suits, the open caskets, and the limousines.

After great consideration, I accepted the challenge and took the course book and researched everything there was about funeral service management. My classes were alive (Ha! Ha! That's the joke) with interaction and involved the students as they were looking to jump into the business. I had guest speakers who were in the business come in to speak to the students. I also took the students on field trips to funeral homes to learn what goes on behind the scenes to make a successful funeral.

I enjoyed teaching this course as I could see that the students were absorbing the information. I went on to teach the course for a total of three seminars until they actually found a Funeral Director/Instructor to teach the course. Out of the five Funeral Services Management courses taught during this period, my courses were consistently rated the highest.

What did I learn from this experience? I learned the following:

• When you do quality work for your client, they will have confidence in you for other areas.

• Opportunities in one area with prepare you for other opportunities in other areas.

• You can perform a good quality funeral for only three to five thousand dollars. Anything more than that is just extras/add-ons.

• Funeral directors perform their jobs to the best of their abilities to give great customer service.

What an experience! I am so glad I accepted the opportunity to teach at that time. The client and university regarded me in a whole new level of respect and hired me for additional projects. I can see how this past experience helped me today to give even greater service to my clients.

Create a Great Funeral Day!

The Secret to Living Your Dreams: Five Success Techniques to Achieving More Success in Your Life!

How many times in our lives have we said the following?

If I had more time, I would have acted on my dream...
If I didn't need this job, I would have pursued my dream of...
If only I had (you fill in the blank) ten years ago, I would have achieved my dream of...

I am sure you can add a dozen more "If I" dream statements. There are people going through life everyday working at jobs they hate, in situations they tolerate, and living a life that they disown because they settled for an "If I" mindset.

What is the secret between the person who is achieving his/her dream life and the person who is just wishing for a dream life? The following are five techniques for living your dream and achieving more in life:

1. Understand Your Options and Live Your Dreams
   We have options in our life. Do we follow the road everyone else is taking or do we travel the road less traveled to achieve our dreams? We have the option to look at life's challenges as a way to find creative solutions or to look at challenges as a negative barrier to achieving one's dreams. Take the positive option to develop yourself and achieve your dreams.

2. Fight Your Fears and Live Your Dreams
   Most fears we constantly think about and which sometimes paralyze us never happen. Yet we will spend 75-90% of our thoughts on our fears. F-E-A-R is nothing more than False Evidence Appearing Real. Get the facts and act accordingly. Let's "flip our mental script" and concentrate on the upside of any situation so that we can concentrate on achieving our dreams. Fight though your fears and build your courage to live your dreams.

3. Concentrate on Your Goals and Live Your Dreams
   If you are not living your dream, you are living someone else's dream. How do you make your dreams come true? Create and concentrate on your goals to achieving your dreams. Start with your main goal and then break this goal down into smaller pieces so that you can digest and act on these goals. Most importantly, write down your goals and keep them in a place where you can see and read them any time of the day. This is important because there will be times you will feel you are not achieving your goals and will need a "dream booster shot" to keep you motivated toward achieving your goals.

4. Eliminate Barriers to Living Your Dreams
   You need to eliminate barriers to living your dreams. This could be eliminating expenses, gaining knowledge, or gaining the technology for living your dreams. One of the biggest barriers to eliminate could be very close to you. This barrier to living your dreams could be your family, your friends, and your co-workers who create reasons why you shouldn't live your dreams. They may not even realize they are a barrier to your dreams by their words or actions.
   
   Some people are living in their own misery and want you to give up your dreams and join them in their misery. Remember, some people may not have high expectations for themselves, much less for you. So when you express your lofty dreams, they will look and speak to you expressing their low expectations for you. Break away from them and their misery so that you can live your dreams. Bond with people of like mind so that you can form a synergy and have a positive group of people who are helping each other and moving toward their goals and living their dreams.

5. Act on Your Dreams!
   Your dream will be just that...a dream unless you act on it. An amazing thing happens when you keep acting on your dreams. You will keep growing stronger and will become better prepared to achieve even more in life.

Take the time to apply these five techniques for living your dreams and you, too, will achieve more in life.

Blog Action Day! You Can Make a Difference

Today is Blog Action Day! Blog Action Day is a day where individual bloggers can make a difference for the environment.

On Saturday, I took all the old computers and components date back to the 486 processor (us older folks know what I am talking about) and went to the local computer recycling location at our National Public Radio station (WHRO) in Norfolk, VA.

It was extremely fast and easy. The person in charge requested that I stay in my car and his helpers would take all the equipment. Before I could turn around, his helpers swooped upon my car and took away the components in less than a minute. I was happy, Joy is happy, and we both feel good that we made a difference for the environment.

So make more room in your office, house, or apartment and recycle those old computers. You will be surprised how often there are programs available for you to recycle.

October 1-5 is Customer Service Week.

October 1-5 is Customer Service Week. In an environment that so few organizations do it well, I would like to recognize an organization that understands what great customer service is, and more importantly, applies it each and every time. The name of that organization is the supermarket chain, Harris Teeter.

The following are twelve reasons why I enjoy my customer experiences when shopping at Harris Teeter and don't mind paying a little extra for the food I buy:

1. Harris Teeter provides consistently great service no matter what store you shop.

2. Harris Teeter employees have smiles on their faces each and every time.

3. Harris Teeter employees give eye contact when interacting with customers.

4. Every Harris Teeter cashier will ask you "did you find everything you needed" and wait for the answer and provide a solution if you didn't before proceeding to ring you up.

5. Every Harris Teeter employee shows a "we're here to serve you" attitude.

6. Every Harris Teeter employee shows a "we will be more than glad to find it for you" attitude.

7. Every Harris Teeter store has a clean and inviting environment.

8. Every Harris Teeter makes checkout easy and fast even during rush hour.

9. Harris Teeter is focused on hiring service oriented employees.

10. All Harris Teeter employees are trained to understand and show great customer service.

11. Harris Teeter employees explain each time at end of check out how much you saved by shopping at Harris Teeter.

12. Harris Teeter employees always say "thank you for shopping at Harris Teeter."

Harris Teeter understands that the customer is willing to go out their way and pay more if the customer is given great customer service and feels appreciated. Whenever I go to Harris Teeter, it is a "shopping event." Thus, for Harris Teeter, it increases their bottom line. Hooray for Harris Teeter! They understand the right way to run a business.