OnPoint
"Preparing You Today for Tomorrow's Opportunities"

www.thesykesgrp.com

 

ISSN# 1547-3724 - Library Of Congress, Washington D.C., USA

Ed Sykes & Joy Fisher-Sykes

 
Vol. #3  Issue #22

September  2005

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Publishers: 

Ed Sykes & Joy Fisher-Sykes

Editor: Ms. Pat House

 

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The Sykes Group
2133-126 Upton Drive #234
Virginia Beach, VA  23454
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IN THIS ISSUE

Featured Article:

Common Courtesy Isn’t So Common – 10 Telephone Blunders in Everyday Business

 New Poll: How are you planning to help the Hurricane Katrina victims?

New Article:

Try Using a Little Customer Service Common Sense

Quote of the Day

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Featured Article:

Common Courtesy Isn’t So Common – 10 Telephone Blunders in Everyday Business

As youngsters, many of us were taught basic telephone etiquette. These lessons taught us the basic components of conducting a phone conversation - politeness, attentiveness, respect, and common courtesy. Unfortunately, it seems these lessons have been forgotten by many of today’s companies. For many, the philosophy seems to say that it’s easier to forgo these practices and, instead, choose to deal with the customer service consequences later. It seems the true cost to the bottom line is of not of any consequence. Why in a time of ever increasing competition locally and abroad, along with the knowledge of customers’ high expectations, would anyone be willing to overlook and undervalue this most basic customer service skill?  Read more...

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New Poll: How are you planning to help the Hurricane Katrina victims?

Vote in our new blog poll that ask the question:

 

How are you planning to help the Hurricane Katrina victims?

 

Vote Now

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New Article: Try Using a Little Customer Service Common Sense

Joy went to the local cafe to pick up dinner for the evening. I asked her to bring back a Jamaican Jerk wrap for me. She returned home with a devilish smile on her face. I asked her to share with me what she was thinking about that made her smile. She said the cafe server wrote on the food wrapper so that I can identify which meal belonged to me. This is what she handed to me.   Read more...

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Quote of the Day

"Too many of us are not living our dreams because we are living our fears."
 

- Les Brown

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Ed Sykes (esykes@thesykesgrp.com
) and Joy Fisher-Sykes (jfsykes@thesykesgrp.com)
The Sykes Group

2133-126 Upton Drive - #234

Virginia Beach, VA 23454-1193

 

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