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Publishers:
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Editor: Ms. Pat House
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The Sykes Group
2133-126 Upton Drive
#234
Virginia Beach, VA 23454
Phone:
757-427-7032
Fax: 757-427-0929
Email:
onpoint@thesykesgrp.com
URL: http://www.thesykesgrp.com
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IN THIS
ISSUE |
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Featured Article:
Common Courtesy Isn’t So Common – 10 Telephone Blunders in
Everyday Business |
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New Poll:
How are you
planning to help the Hurricane Katrina victims? |
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New
Article:
Try Using a Little Customer
Service Common Sense
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Quote of the
Day |
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Subscribe/Unsubscribe
information |
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Featured Article:
Common Courtesy Isn’t So Common – 10 Telephone Blunders in
Everyday Business |
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As youngsters, many of us were taught basic telephone etiquette. These lessons taught us the basic components of conducting a phone conversation - politeness, attentiveness, respect, and common courtesy. Unfortunately, it seems these lessons have been forgotten by many of today’s companies. For many, the philosophy seems to say that it’s easier to forgo these practices and, instead, choose to deal with the customer service consequences later. It seems the true cost to the bottom line is of not of any consequence. Why in a time of ever increasing competition locally and abroad, along with the knowledge of customers’ high expectations, would anyone be willing to overlook and undervalue this most basic customer service skill?
Read more...
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top |
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New Poll:
How are you
planning to help the Hurricane Katrina victims? |
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Vote in our
new blog poll that ask the question:
How are you
planning to help the Hurricane Katrina victims?
Vote Now
Back to
top
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New Article:
Try Using a Little Customer
Service Common Sense |
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Joy went to the local cafe to pick
up dinner for the evening. I asked her to bring back a Jamaican
Jerk wrap for me. She returned home with a devilish smile on her
face. I asked her to share with me what she was thinking about
that made her smile. She said the cafe server wrote on the food
wrapper so that I can identify which meal belonged to me. This
is what she handed to me.
Read more...
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top |
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Quote of the
Day |
"Too many of us are not living our dreams
because we are living our fears."
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-
Les Brown |
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top |
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