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IN THIS
ISSUE |
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Featured Article:
Seven Secrets to Being the Leader Everyone
Wants to Work For |
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Quote of the
Day |
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New
Article:
Five
Secrets to Showing Your Customers You Really Care: Creating
Empathy |
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Subscribe/Unsubscribe
information |
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Featured Article:
Seven Secrets to Being the Leader Everyone
Wants to Work For |
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In this changing,
challenging, and competitive workplace we can’t overestimate the importance of
good management. Good managers will consistently motivate you to perform at
higher levels of productivity. Bad managers will drive you crazy and
eventually out of the organization. Managers with poor skills will frequently
produce the following results:
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Decreased productivity
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Increased turnover
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Increased absences
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Increased human resources
mediation situations
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Increased customer service
complaints
The following are seven
secrets to being the “perfect” leader everyone want to work for:
Read more...
Next
Month: Five Secrets to Becoming the Perfect Employee
Everyone Wants - Part Two
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top |
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Quote of the
Day |
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"Do not wait; the time will
never be 'just right.' Start where you stand, and work
with whatever tools you may have at your command, and
better tools will be found as you go along." |
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- Napoleon Hill |
Back to
top
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New Article:
Five
Secrets to Showing Your Customers You Really Care: Creating
Empathy |
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During our
recent online poll, we asked the following question:
What upsets
you the most when receiving poor customer service?
Eighty percent
of the poll participants said the “I don’t care attitude” of the
person serving them upsets them the most.
Businesses lose
billions of dollars of revenue each year because customers feel
the organizations don’t care about their business enough to make
an effort to keep them. It takes five times more effort to win
over a new customer than to keep an existing customer.
Then why does
this happen? No training or poor training has a lot to do with
it.
Here are five
secrets to showing your customers you really do care about their
situations when interacting with them: Read more...
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top |
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