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IN THIS
ISSUE |
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Feature
Article: Bad Customer Service Is Not So Funny: Five Secrets to
Giving Outstanding Customer Service
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Feature Article:
Bad Customer Service Is Not So Funny: Five Secrets to
Giving Outstanding Customer Service
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The following story tells how a customer experience went
from funny to sad in less than 24 hours, and five secrets to
creating an outstanding customer experience.
Recently, Joy and I were invited to go to a local comedy
club. It was one of those clubs where you eat dinner while
listening to the comedians.
We had a very enjoyable evening with our hosts. The
comedians were funny and the meals were delicious. The
server gave us our check for the meals and, after perusing
the bill, gave the waiter our credit card for payment. I
noticed that the waiter went to all the tables he served at the
same time and collected all the receipts and credit cards,
cash, and payments at the same time. We were a little
concerned that the payments would be applied to the wrong
receipts. However, we assumed the best and assumed the
server had an organized system for applying the payments to
the right receipts.
We were wrong!
Read more...
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Bonus Article:
Life Before Downsizing: Six Secrets to Managing Change and
Creating Opportunities for the Future
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What would you do if you learned your organization was
bought by another organization, was downsizing, or closing
its doors tomorrow? In 30 days? Six months? In one year?
Are you prepared for the change? What will you do in the
future?
In this ever changing world we live in, there is one
constant…change. Changes are happening faster and faster.
Even what is changing has a different look. Just think of the
items in your life that were not available 20, 10, 5 years, or
even one year ago. Just think of the iPod, cloning, DNA, etc.
Why would we think our career situation will be the same in
twenty years?
The same types of changes are happening in the workplace.
This is no longer the world of working twenty years for the
same company. Organizations are adapting to the local,
national, and global marketplaces.
How do you prepare yourself for these changes? The
following techniques will enable you to master career change
and create opportunities for you:
Read more...
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Quote of the
Day |
"Only in growth, reform and change,
paradoxically enough, is true
security to be found."
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- Anne Morrow Lindbergh |
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News
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Joy Fisher-Sykes is Television Spokesperson for Real Estate
Investment Company
Virginia Beach, VA, May 27, 2006—Joy Fisher-Sykes of The
Sykes Group was hired as spokesperson for a leading real
estate investment company based in Virginia Beach, VA.
The commercials can be seen during the Today Show on
NBC and Fox News on the Fox television station.
Read more and see video...
Ed Sykes Earns Distinguished Toastmasters Award from Toastmasters International
Virginia Beach, VA, May 27, 2006—Toastmaster Ed Sykes
received the Distinguished Toastmasters Award from
Toastmasters International in April 2006 for completing and
excelling in the challenging Toastmasters educational
program.
Read more...
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