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Verbal Faux Pas – The Words You
Use Can Empower or Confuse
News:
Poll Results State
that Companies are Losing Billions Due to Apathic Customer Service
New
Article:
Every Super Hero Needs Theme Music. What’s Yours?
News:
Ed Sykes is Featured
Leadership Speaker at Toastmaster Regional Conference
Quote of the
Day
Bonus
Article:
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Featured Article:
Verbal Faux Pas – The Words You
Use Can Empower or Confuse
Imagine
you’re attending a conference and you can’t wait to hear the
keynote speaker. During the session, you find the speaker to be
both entertaining and inspiring. In fact, you can’t wait to put
what you hear into practice. Then it happens–out of
nowhere, you hear these dreaded
words, “Let me be honest with
you.” Immediately your attention is distracted as you ponder
the meaning of these words. Perhaps you say to
yourself,“Have you been
dishonest with me up to now? Should I believe a word you say
going forward?”
Time and time
again I hear people matter-of-factly use words or phrases that
distract, detract, and deflate their message. Is it any wonder
their message is misunderstood or not well received? When we
choose to use verbal faux pas, instead of communicating clarity
and confidence, we create
confusion and mistrust.
The following is a list
of the most common verbalfaux pas to banish from your vocabulary:
Read more...
Poll Results State
that Companies are Losing Billions Due to Apathic Customer Service
According
to a recent online poll by The Sykes Group, 80%
of poll participants say apathy or an “I don’t
care” attitude by organization is the #1 reason they won’t buy from the vendor
again.
New Article:
Every Super Hero Needs Theme Music. What’s Yours?
You are sitting in front of the big screen of a movie theater or
television as you watch your favorite hero about to face his/her
most challenging situation. The tension mounts. The odds of
success may be overwhelming for our hero. Then you hear…the
music. Our hero springs into action and automatically saves
the day and everyone feels good.
Ed Sykes is Featured
Leadership Speaker at Toastmaster Regional Conference
Ed
Sykes, co-founder of The Sykes Group, was the featured speaker at the Region
Eight Toastmaster Conference held at the Birmingham Marriott in Birmingham,
AL, on June 3rd. The title of his
presentation was “Communicate to Motivate.”
