Vol. #6  Issue #44

 July 15, 2008

Home Speaker Info. Workshops Coaching Learning Resources Success Blog Free Articles Contact Us

Welcome to OnPoint!


Hello Achievers,

I'd like to extend a warm welcome to our new subscribers and our long time subscribers.  We are excited about the information in our July newsletter and how this information will take you to the next success level.  Please take time to invest in yourself and read our newsletter and give us your feedback.


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Recommended Resources


Transform your business, career, and life with the new motivational e-book by Ed and Joy!


Be More Productive with RapidReader

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Find Every File™ Organizing Software by Productivity Expert Brian Hill








Achieve Your Goals with New  Motivational/Goal Setting Book Featuring Brian Tracy, Jim Rohn, Chris Widener, and Ed Sykes


Receive a free e-Book!


Enroll to receive OnPoint and one of our free informative

e-books. Click here for details.


Need to Motivate Your Team, Create Change, and Win Customers?

Call Ed and Joy today, the right speakers for your next event!

Click here or Call 757-427-7032

Most Recent Articles

Revealed: The Ten Secrets to Career Success in Any Economy!

Employee Motivation, Don Imus, and Team Building: Five Secrets of Motivated Teams


Three Secrets to Telling Your Story for Career and Life Success


Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation


Customer Service Secrets: Six Secrets of Outstanding Customer Satisfaction


Outstanding Presentations Start in the Mind: Five Secrets for Overcoming Public Speaking Anxiety


Success Starts with a Can Do Attitude: Three Secrets to Creating More Success


E-mail Protocol – 12 Simple Rules to Stay Connected


Adversity: Your Seed of Greatness (Three Secrets to Using Adversity to Become Great)


Common Courtesy Isn’t So Common – 10 Telephone Blunders in Everyday Business


Connect the Dots! Your Roadmap for Success


Words to Live By – Six Ways to Breathe Life into Your Day

Mailing Address:

2133-126 Upton Drive #234

Virginia Beach, VA 23454


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We welcome your feedback, commentary and participation. Please email questions or comments to: info@thesykesgrp.com


The OnPoint newsletter is copyrighted material.  Changes or deletions are not permitted without the written consent of The Sykes Group.


Ed Sykes & Joy Fisher-Sykes

Editor: Ms. Pat House


Please send newsletter and article reprint requests and permissions, questions,  or comment to the Editor at: info@thesykesgrp.com.


The Sykes Group
2133-126 Upton Drive #234
Virginia Beach, VA  23454
Phone: 757-427-7032
Fax: 757-427-0929


Email: onpoint@thesykesgrp.com

URL: http://www.thesykesgrp.com


Feature Article:  Eight Customer Service Secrets to “Jumpstarting” Your Customer Service During Challenging Times!


Free Success Seminar, "JumpStart Your Greatness."  Details below.


Recommended Success Resource:  Jumpstart Your Greatness!


Bonus Success Resource:  National Public Radio Customer Service Interview


Quote of the Day

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Feature Article:

Eight Customer Service Secrets to “Jumpstarting” Your Customer Service During Challenging Times!

By Ed Sykes

Outstanding customer service is the key to creating a successful organization during any economic time… but especially during challenging economic times.

It’s amazing how most organizations will invest millions, if not billions, of dollars on new computer systems, new displays, new phone systems, and new marketing campaigns to try to acquire new customers.  The moment of truth comes, however, when the new customer has first contact with these organizations.  If the customer is ignored, disrespected, and disappointed with the customer service experience, that customer may never come back.  When this occurs, these organizations apparently haven’t heard the old saying, “You only get one chance to make a great first impression.” 

What about the present customer base?  Many times these customers are treated with indifference and, in many cases, quietly go away to do business with a competitor.

Why not jumpstart your organization’s success with outstanding customer service?  It doesn’t matter if you are involved in retail, restaurant management, consumer products, or even the government, customer service is being recognized as the key to increasing productivity, decreasing employee turnover, and increasing an organization’s bottom line.  Especially during challenging economic times, the quality of your customer service determines if you remain in business to serve customers or cease to exist.

The following are eight secrets to giving outstanding customer service so that your organization will be successful: 

  1. Hire Right for Outstanding Customer Service

Organizations that give outstanding customer service invest in hiring right each and every time.  They realize that they want the best employees interacting with their customers.  Who is the best customer service employee to hire?  Hire for attitude, not for aptitude.  Hire the employee that has a great customer service attitude and has a great personality, takes initiative, has great communication skills, can show empathy, and has an eye for detail. If a prospective customer service employee has a great attitude, you can always train that employee to learn the skills.  Also, the employee should be a solution creator, not a problem maker.


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Free JumpStart Your Greatness Program


Learn the secrets to achieving more success in your business, your career, and your life by attending this motivating, informative, and life changing seminar. Click on the following link for information on how you can sign up today:


JumpStart Your Greatness!


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Recommended Success Resource:  JumpStart Your Greatness!

Transform your business, career, and life with the new motivational e-book, "JumpStart Your Greatness," by Ed Sykes and Joy Fisher-Sykes.

 Go to Greatness for additional information.

Bonus Success Resource:  National Public Radio Customer Service Interview

Take time to listen the recent National Public Radio interview where I discussed how you can give better customer service.  To listen to how you can give better customer service, go to the following link:


National Public Radio Customer Service Interview


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Quote of the Day

"Everybody can be great...because anybody can serve.  You don't have to have a college degree.  You don't have to make your subject and verb agree to serve...You only need a heart of grace, a soul generated by love."

Martin Luther King, Jr.

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Ed Sykes (esykes@thesykesgrp.com
) and Joy Fisher-Sykes (jfsykes@thesykesgrp.com)

The Sykes Group

2133-126 Upton Drive - #234

Virginia Beach, VA 23454-1193


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