ÿþ<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML xmlns:mso="urn:schemas-microsoft-com:office:office" xmlns:msdt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882"><HEAD> <title>December 2004 OnPoint Newsletter</title> <meta name="description" content="The Sykes Group's December 2004 OnPoint gives you leadership, motivation, career, and customer service tools, tips, and techniquesto go to the next level of achievement in your life."> <meta name="keywords" content="Team building skills, teambuilding skills, how to gain credibility, team credibility, communicating with the team, how to communicate with the team, how to gain trust, The Sykes Group, Ed Sykes, Joy Fisher-Sykes, Edward Sykes"> <meta name="robots" content="index, follow"> <meta name="revisit-after" content="2 days"> <!--[if gte mso 9]><xml> <mso:CustomDocumentProperties> <mso:Assigned_x005f_x0020_To msdt:dt="string"></mso:Assigned_x005f_x0020_To> <mso:Approval_x005f_x0020_Level msdt:dt="string"></mso:Approval_x005f_x0020_Level> <mso:Categories msdt:dt="string">Business</mso:Categories> </mso:CustomDocumentProperties> </xml><![endif]--> <META http-equiv=Content-Type content="text/html; charset=unicode"> <META content="Microsoft FrontPage 5.0" name=GENERATOR> <meta name="Microsoft Border" content="none, default"><meta name="Microsoft Theme" content="profile 110, profile 0110"> </HEAD> <BODY bgcolor="#FFFFFF" text="#000000" link="#CC0033" vlink="#993333" alink="#333399"> <DIV align=center> <CENTER> <TABLE cellSpacing=3 cellPadding=0 width=641 border=1 style="border-collapse: collapse" bordercolordark="#000000" bordercolorlight="#999999"> <TBODY> <TR> <TD width="637"><A name=#></A> <TABLE style="BORDER-COLLAPSE: collapse" height=1 cellSpacing=0 cellPadding=0 width=634 border=0> <TBODY> <TR> <TD vAlign=top width=457 height=1 bordercolor="#EEE8CC" bgcolor="#EEE8CC" rowspan="2"> <P style="MARGIN-TOP: 0; MARGIN-BOTTOM: 0px; " align=left><FONT face=Impact color=#000080 size=7>OnPoint</FONT><FONT face=Impact color=#306898 size=7><BR></FONT><b><i><FONT face=Verdana size=2>"Preparing You Today for Tomorrow's Opportunities"</FONT></i></b></P> <P style="MARGIN-TOP: 0; MARGIN-BOTTOM: 0px; " align=left><FONT size=2><A href="http://www.thesykesgrp.com/"> <FONT color=#0000ff face="Trebuchet MS">www.thesykesgrp.com</FONT></A></FONT></P> <P style="MARGIN-TOP: 5px; MARGIN-BOTTOM: 0px" align=left><B><SPAN class=small><FONT face=Verdana size=2>ISSN# 1547-3724</FONT></SPAN></B></P></TD> <TD vAlign=top width=177 height=1 bgcolor="#EEE8CC"> <P> <img border="0" src="Testindex1_files/ESYKESC.JPG" width="95" height="97"><img border="0" src="Testindex1_files/Joy01.JPG" width="80" height="97" align="top"></P> <P style="margin-top: 0; margin-bottom: 3" align="center"> <font face="Verdana" size="1"> <a href="mailto:esykes@thesykesgrp.com"><font color="#0000FF">Ed Sykes</font></a> &amp; <a href="mailto:jfsykes@thesykesgrp.com"> <font color="#0000FF">Joy Fisher-Sykes</font></a></font></P></TD></TR> <TR> <TD vAlign=top width=177 height=0 bgcolor="#EEE8CC">&nbsp;</TD></TR> <TR> <TD width=634 colSpan=2 height=1><IMG height=3 src="http://www.templatezone.com/msoffice/hiemail/Images2/newsletter_13_i01.gif" width="100%" border=0></TD></TR> <CENTER></CENTER></TBODY></TABLE><TABLE cellSpacing=0 cellPadding=3 width="100%" border=0> <TBODY> <TR> <TD bgColor=#000080 height=21><FONT face="Times New Roman" color=#ffffff size=2>Vol. #2&nbsp; Issue #</FONT><font face="Times New Roman" size="2" color="#FFFFFF">14</font></TD> <TD bgColor=#000080 height=21> <P align=right> <font face="Times New Roman" size="2" color="#FFFFFF">December </font><FONT face="Times New Roman" color=#ffffff size=2>&nbsp;2004 </FONT></P></TD></TR></TBODY></TABLE> <P align=center style="margin-top: 5; margin-bottom: 0"><B><FONT face="Times New Roman" size=3>Welcome to <I>OnPoint!</I></FONT></B></P> <P align=left style="margin-top: 0; margin-bottom: 5"><B><FONT face="Times New Roman" size=3> <I><BR></I></FONT></B><FONT face=Verdana size=2>The Sykes Group's <I>"</I>OnPoint<I>"</I> is the award winning newsletter dedicated to giving you the tools to empower you in your work and your life.&nbsp; It is printed once a month.&nbsp; Please share this newsletter to anyone who is interested in achieving more in their career and life.</P></FONT> <P align=left style="margin-top: 0; margin-bottom: 0"> <FONT face=Verdana color=#0000FF size=2>You are receiving this newsletter because you requested information online or attended one of our programs. 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Click <a href="http://www.thesykesgrp.com/newsletterSignupincentive.htm"> <font color="#0000FF">here</font></a> for details.</font></b></TD> </tr> <tr> <TD height=12> <p align="center"><B><FONT face=Arial size=2>SERVICES<BR></FONT></B><IMG height=1 src="http://www.templatezone.com/msoffice/hiemail/Images2/newsletter_13_i01.gif" width="100%" align=top border=0> </TD> </tr> <tr> <td valign="top" bordercolor="#6699FF" bgcolor="#CC0000" height="48" width="142"> <p align="center"><font face="Times New Roman" size="5" color="#FFFFFF">Need the right Speaker?</font></td> </tr> <tr> <td height="109" width="142" align="center"> <p align="center"><font face="Times New Roman">Need the right speaker for your next meeting?&nbsp; </font></p> <p align="center"><font face="Times New Roman"><b> <a href="http://www.thesykesgrp.com/SpeakerNeeds01.htm"> <font color="#0000FF">Click here</font></a></b> or Call <b>757-427-7032</b></font></td> </tr> <tr> <TD height=22>&nbsp;</TD> </tr> <tr> <TD height=169 valign="top"> <p align="center"><b><font face="Verdana" size="2">We Have a New Mailing Address!</font></b></p> <p style="margin-top: 5; 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</FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align=left><FONT face=Verdana size=1>Ed Sykes &amp; Joy Fisher-Sykes</FONT></P> <P style="MARGIN-TOP: 6px; MARGIN-BOTTOM: 6px" align=left><FONT face=Verdana size=1>Editor: Ms. Pat House</FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align=left>&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align=justify><FONT face=Verdana size=1>Please send newsletter and article reprint requests and permissions, questions,&nbsp; or comment to the Editor at: <A href="mailto:info@thesykesgrp.com"><FONT color=#0000ff>info@thesykesgrp.com</FONT></A>.</FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align=center>&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align=center><B><FONT face=Verdana>The Sykes Group</FONT><FONT face="Times New Roman" size=4><BR></FONT></B><var style="font-style: normal"><sub> <font face="Verdana" size="2">2133-126 Upton</font></sub></var><SUB><FONT face=Verdana size=2><VAR style="FONT-STYLE: normal"> Drive #234<BR>Virginia Beach, VA&nbsp; 23454 <BR>Phone: 757-427-7032<BR>Fax: 757-427-0929 <BR>&nbsp;</VAR></FONT></SUB></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align=center><SUB><FONT face=Verdana size=2><VAR style="FONT-STYLE: normal">Email: <a href="mailto:onpoint@thesykesgrp.com"><FONT color=#0000ff>onpoint@thesykesgrp.com</FONT></a><BR>&nbsp;</VAR></FONT></SUB></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align=center><FONT face=Verdana size=2><VAR style="FONT-STYLE: normal"><SUB>URL: <A href="http://www.thesykesgrp.com" target=main><FONT color=#0000ff>http://www.thesykesgrp.com</FONT></A><BR></SUB></VAR></FONT><FONT face="Times New Roman" size=2><BR></FONT></P></TD> </tr> </TBODY></TABLE></center> </div> </TD> <TD vAlign=top width=473> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=3 bordercolordark="#000000" bordercolorlight="#999999"> <TBODY> <TR> <TD> <P align=center><B><FONT face=Arial color=#000080 size=2><A name="IN THIS ISSUE">IN THIS ISSUE</A></FONT></B></P></TD></TR> <TR> <TD vAlign=top bgColor=#ffffff><TABLE style="COLOR: rgb(247,99,0)" cellSpacing=0 cellPadding=0 width="447" border=0 height="97"><TBODY> <tr> <td valign="top" width="419" height="31"> <p style="margin-top: 0; margin-bottom: 0"><b> <font face="Verdana" size="2" color="#FF0000">Featured Article</font><font face="Verdana" size="2" color="#000000">: </font> <span style="font-family:Verdana"><font size="2" color="#000000">It s the Most Wonderful Gift of the Year</font></span></b></tr> </tr> <tr> <td valign="top" width="419" height="10"></tr> </tr> <tr> <td valign="top" width="419" height="9"><b> <font face="Verdana" size="2" color="#FF0000">Article:</font><font face="Verdana" size="2" color="#000000"> </font></b> <strong><font size="2" color="#000000"><span style="font-family: Verdana">5 Secrets to Gaining Credibility with Your Team for Outstanding Results</span></font></strong></tr> </tr> <tr> <td valign="top" width="419" height="8"></tr> </tr> <tr> <td valign="top" width="419" height="10"></tr> </tr> <tr> <td valign="top" width="419" height="9"> <p align="center"><b> <font face="Verdana" size="2" color="#FF0000">New!!!</font><font face="Verdana" size="2" color="#000000"> <strong>We're Blogging...and you can too!</strong></font></b></tr> </tr> <tr> <td valign="top" width="419" height="10"></tr> </tr> <tr> <td valign="top" width="419" height="9"> <p align="center"><b> <font face="Verdana" size="2" color="#000000">&quot;Dive into 2005 Empowerment Series&quot;</font></b></tr> </tr> <tr> <td valign="top" width="419" height="8"></tr> </tr> <tr> <td valign="top" width="419" height="9"> <p align="center"><b> <FONT face=Verdana color=#000000 size=2>Quote of the Day</FONT></b></tr> </tr> <tr> <td valign="top" width="419" height="8"></tr> </tr> <tr> <td valign="top" width="419" height="16"> <p align="center"><font size="2" color="#000000"><b>Achieve Your Dreams Now! Teleseminar</b></font></tr> </tr> <tr> <td valign="top" width="419" height="7"></tr> </tr> <tr> <td valign="top" width="419" height="16"> <p align="center"><b> <FONT face=Verdana color=#000000 size=2>Subscribe/Unsubscribe information</FONT></b></tr> </tr> </TBODY></TABLE></TD></TR></TBODY></TABLE> <DIV align=center> <CENTER> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0 height="181"> <TBODY> <tr> <TD height=10></TD> </tr> <tr> <TD width="100%" bgColor=#eee8cc valign="top" height="16"> <P align=center> <B><FONT face=Verdana color=#FF0000 size=2>Featured Article</FONT><FONT face=Verdana color=#000000 size=2>: </FONT> <span style="font-family:Verdana"><font size="2">It s the Most Wonderful Gift of the Year</font></span></B></P></TD> </tr> <tr> <TD width="100%" height="209"> <p style="margin-left: 0in; margin-right: 0in; margin-top: 0in; margin-bottom: .0001pt"> <span style="font-size:10.0pt;font-family:Verdana">It s the most wonderful time of the year. As we deck the halls and fill the malls, we re filled with anticipation, joy, and excitement.&nbsp; The holiday season is upon us, and it s a special time we choose to show our appreciation and share our love with the special people in our lives.&nbsp; However, with all of the joy the holidays bring, this still tends to be one of the most stressful times of the year.&nbsp; Why?&nbsp; &nbsp;</span><span style="font-size: 10.0pt; font-family: Verdana"> </span> <strong><font face="Verdana" size="2"> <a href="http://www.thesykesgrp.com/GiftMostWonderArt01.htm"> <font color="#0000FF">Read more...</font></a></font></strong></p> <P align=center><FONT face="Times New Roman" size=2> <a href="#IN THIS ISSUE"><FONT color=#0000ff>Back to top</FONT></a></FONT></P></TD> </tr> <tr> <TD width="100%" bgColor=#FFFFFF valign="top" height="1">&nbsp;</TD> </tr> <tr> <TD width="100%" bgColor=#eee8cc valign="top" height="16"> <P align=center> <B><FONT face=Verdana color=#FF0000 size=2>Article</FONT><FONT face=Verdana color=#000000 size=2>: </FONT></B> <strong><font size="2" color="#000000"><span style="font-family: Verdana">5 Secrets to Gaining Credibility with Your Team for Outstanding Results</span></font></strong></P></TD> </tr> <tr> <TD width="100%" height="353" valign="top"> <p style="margin:0 0in;">&nbsp;</p> <p style="margin:0in;margin-bottom:.0001pt"><strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal"> Towers Perrin, the corporate benefits consulting firm, surveyed over 1000 American workers and found the following:</span></strong></p> <p style="margin:0in;margin-bottom:.0001pt"><strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">&nbsp;</span></strong></p> <p style="text-indent: -.25in; margin-left: .5in; margin-right: 0in; margin-top: 0in; margin-bottom: .0001pt"> <strong> <span style="font-size: 10.0pt; font-family: Wingdings; font-weight: normal">§<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">Only 51 percent of all workers trust their organizations to tell the truth in employee communications</span></strong></p> <p style="text-indent: -.25in; margin-left: .5in; margin-right: 0in; margin-top: 0in; margin-bottom: .0001pt"> <strong> <span style="font-size: 10.0pt; font-family: Wingdings; font-weight: normal">§<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">Only 48 percent of all workers with more than five years of tenure believe their companies are honest in their employee communications</span></strong></p> <p style="text-indent: -.25in; margin-left: .5in; margin-right: 0in; margin-top: 0in; margin-bottom: .0001pt"> <strong> <span style="font-size: 10.0pt; font-family: Wingdings; font-weight: normal">§<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">Only 44 percent of all workers over age 50 trust their organizations to tell them the truth in employee communications</span></strong></p> <p style="margin:0in;margin-bottom:.0001pt"><strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">&nbsp;</span></strong></p> <p style="margin:0in;margin-bottom:.0001pt"><strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal"> Organizations then wonder why worker productivity decreases, employee loyalty is at an all time low, and human resource situations increase.&nbsp; Your employees see everyday, at least in their eyes, the following:</span></strong></p> <p style="margin:0in;margin-bottom:.0001pt"><strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">&nbsp;</span></strong></p> <p style="text-indent: -.25in; margin-left: .5in; margin-right: 0in; margin-top: 0in; margin-bottom: .0001pt"> <strong> <span style="font-size: 10.0pt; font-family: Wingdings; font-weight: normal">§<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal"> Record profits, yet massive layoffs</span></strong></p> <p style="text-indent: -.25in; margin-left: .5in; margin-right: 0in; margin-top: 0in; margin-bottom: .0001pt"> <strong> <span style="font-size: 10.0pt; font-family: Wingdings; font-weight: normal">§<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal"> Hearing how important they are, yet having their jobs outsourced</span></strong></p> <p style="text-indent: -.25in; margin-left: .5in; margin-right: 0in; margin-top: 0in; margin-bottom: .0001pt"> <strong> <span style="font-size: 10.0pt; font-family: Wingdings; font-weight: normal">§<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal"> Experiencing changes to their jobs, yet not being asked for their ideas</span></strong></p> <p style="text-indent: -.25in; margin-left: .5in; margin-right: 0in; margin-top: 0in; margin-bottom: .0001pt"> <strong> <span style="font-size: 10.0pt; font-family: Wingdings; font-weight: normal">§<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">Being told how they are doing a great job, yet being yelled at for mistakes in front of colleagues</span></strong></p> <p style="margin:0in;margin-bottom:.0001pt"><strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">&nbsp;</span></strong></p> <p style="margin:0in;margin-bottom:.0001pt"><strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">No wonder there is tension in the workplace.&nbsp; When I work with organizations, the following three concerns are the ones usually express:</span></strong></p> <p style="margin:0in;margin-bottom:.0001pt"><strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">&nbsp;</span></strong></p> <p align="center" style="margin:0in;margin-bottom:.0001pt;text-align:center"> <strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal"> My supervisor, manager, etc., doesn t know how to communicate with me. </span></strong></p> <p align="center" style="margin:0in;margin-bottom:.0001pt;text-align:center"> <strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal"> I am the last to hear about bad news. </span></strong></p> <p align="center" style="margin:0in;margin-bottom:.0001pt;text-align:center"> <strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">  He/she never asks me for my ideas. </span></strong></p> <p align="center" style="margin:0in;margin-bottom:.0001pt;text-align:center"> <strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">&nbsp;</span></strong></p> <p style="margin:0in;margin-bottom:.0001pt"><strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">&nbsp;</span></strong></p> <p style="margin:0in;margin-bottom:.0001pt"><strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal"> Because of these concerns, there is a divide, professionally, emotionally, mentally, and physically between the employees and their supervisor/manager, etc., which leads to lost productivity.</span></strong></p> <p style="margin:0in;margin-bottom:.0001pt"><strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">&nbsp;</span></strong></p> <p style="margin:0in;margin-bottom:.0001pt"><strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">The following are five secrets that will increase your credibility with employees and produce outstanding results for your organization:</span></strong></p> <p style="margin:0 0in;"><strong> <span style="font-size: 10.0pt; font-family: Verdana; font-weight: normal">&nbsp;</span></strong></p> <p align="center" style="margin:0 0in;text-align:center; margin-bottom:0"> &nbsp;</p> <p align="center" style="margin:0 0in; text-align:left; "> <strong><font face="Verdana" size="2"> <a href="http://www.thesykesgrp.com/MotivateCredibility01.htm"> <font color="#0000FF">Read more...</font></a></font></strong></p> <P align=center><FONT face="Times New Roman" size=2><A href="#IN THIS ISSUE"><FONT color=#0000ff>Back to top</FONT></A></FONT></P></TD> </tr> <TR> <TD height=10></TD></TR> <tr> <TD width="100%" bgColor=#eee8cc valign="top" height="16"> <p align="center"><strong><font size="2" color="#000000"> <span style="font-family: Verdana">We're Blogging...and You Can Too!</span></font></strong></TD> </tr> <tr> <TD width="100%" bgColor=#FFFFFF valign="top" height="80"> <p style="margin-top: 5; margin-bottom: 0"> <font face="Verdana" size="2">We're Blogging...and you can too!&nbsp; </font></p> <p style="margin-top: 5; margin-bottom: 0"> <font face="Verdana" size="2">Why go to our blog?&nbsp; Here are five reasons:</font></p> <ol> <li> <p style="margin-top: 5; margin-bottom: 0"> <font face="Verdana" size="2">Online version of our newsletter - Easy to read collection of our enlightening articles at your fingertips.</font></li> <li> <p style="margin-top: 5; margin-bottom: 0"> <font face="Verdana" size="2">Feedback - Your opportunity to give us feedback through surveys and comments on what is important to you.</font></li> <li> <p style="margin-top: 5; margin-bottom: 0"> <font face="Verdana" size="2">Syndicate our Articles - With one click you have instant access to our articles on your browser for viewing, printing, or sharing with others.</font></li> <li> <p style="margin-top: 5; margin-bottom: 0"> <font face="Verdana" size="2">Bypass Spam Filters - Get the information you need for success without aggressive spam filters getting in the way.</font></li> <li> <p style="margin-top: 5; margin-bottom: 0"> <font face="Verdana" size="2">Keep up-to-date - Receive up -to-the-minute tips and techniques not available anywhere else</font></li> </ol> <p style="margin-top: 5; margin-bottom: 0"> <font face="Verdana" size="2">Go there today! Click <b> <a href="http://www.thesykesgrp.com/TSGBlog/blog.html"> <font color="#0000FF">here</font></a></b> to see for yourself.</font></p> <p style="margin-top: 5; margin-bottom: 0">&nbsp;</TD> </tr> <TR> <TD height=10></TD></TR> </TBODY></TABLE></CENTER></DIV> <DIV align=center> <CENTER> <TABLE cellSpacing=0 cellPadding=4 width="100%" border=0> <TBODY> <tr> <TD width="100%" bgColor=#eee8cc> <p align="center"><b> <font face="Verdana" size="2" color="#000000">Dive into 2005 Empowerment Series</font></b></TD> </tr> <tr> <TD width="100%"> <p style="margin-top: 0; margin-bottom: 0" align="center">&nbsp;</p> <p style="margin-top: 0; margin-bottom: 0" align="center"> <font color="#FF0000"><b><span style="font-family: Verdana">Coming Soon!</span></b></font></p> <p style="margin-top: 0; margin-bottom: 0" align="center">&nbsp;</p> <p style="margin-top: 0; margin-bottom: 0" align="center"> <font size="2"><b><span style="font-family: Verdana">Watch for Details!</span></b></font></p> <P align=center><FONT face="Times New Roman" size=2><A href="#IN THIS ISSUE"><FONT color=#0000ff>Back to top</FONT></A></FONT></P></TD> </tr> <tr> <TD width="100%" bgColor=#eee8cc> <P align=center><B><FONT face=Verdana color=#000000 size=2>Quote of the Day</FONT></B></P></TD> </tr> <tr> <TD width="100%"><TABLE cellSpacing=0 cellPadding=4 width="100%" border=0> <TR> <TD> <p align="center"> <font face="Times New Roman, Times, serif" size="3">&quot;As human beings, our greatness lies not so much in being able to remake the world... as in being able to remake ourselves.&quot;</font></TD></TR> <TR> <TD> <p align="right"> <font face="Verdana, Arial, Helvetica, sans-serif" size="2"> <strong>- Mahatma Gandhi</strong>&nbsp; </font></TD></TR></TABLE> <P align=center><FONT face="Times New Roman" size=2><A href="#IN THIS ISSUE"><FONT color=#0000ff>Back to top</FONT></A></FONT></P></TD> </tr> <tr> <TD width="100%" bgColor=#eee8cc valign="top"> <P align=center> <font size="2" color="#000000" face="Verdana"><b>Achieve Your Dreams Now! Teleseminar</b></font></P></TD> </tr> <tr> <TD width="100%"> <p> <font face="Verdana" size="2">You already know what you what to achieve.&nbsp; You are excited about the possibilities.&nbsp; Now how to you get it?&nbsp; So why haven't YOU achieve those goals yet? </font></p> <p><font face="Verdana" size="2"><strong>Need a kick in the &quot;Achievement pants?&quot;</strong></font></p> <p><font face="Verdana" size="2">This course, <b>Achieve Your Dreams Now! Goal-setting that Works</b>, will walk you  <strong>step by step</strong>  through creating goals, writing goals, acting on your goals, and most important...stay on course with your goals, to help YOU achieve what YOU deserve in life! </font></p> <P><b> <a href="http://www.thesykesgrp.com/AchieveYourDreamsTel.htm"> <font face="Verdana" size="2" color="#0000FF">Read more...</font></a></b></P> <P align=center><FONT face="Times New Roman" size=2><A href="#IN THIS ISSUE"><FONT color=#0000ff>Back to top</FONT></A></FONT></P></TD> </tr> </TBODY></TABLE></CENTER></DIV> <DIV align=center> <CENTER> <TABLE cellSpacing=0 cellPadding=0 width="100%" border=0> <TBODY> <TR> <TD height=10></TD></TR> </TBODY></TABLE></CENTER></DIV> <DIV align=center> <CENTER> <TABLE cellSpacing=0 cellPadding=4 width="100%" border=0> <TBODY> <tr> <TD width="100%" bgColor=#eee8cc> <p align="center"><B><FONT face=Verdana color=#99cc00 size=1>&nbsp;</FONT><A name="List Maintenance:"><FONT face=Verdana size=2>List Maintenance</FONT></A></B></TD> </tr> <tr> <TD width="100%"><table align="center"> <tr> <td style="font-family: Verdana; font-size: 10 pt; font-weight: normal">If you find this information valuable, please pass it on to a friend.</td> </tr> </table> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana color=#000000 size=2>Online issues can be found at:</FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana color=#000000 size=2><BR> <a href="http://www.thesykesgrp.com/Articles.htm"><FONT color=#0000ff>http://www.thesykesgrp.com/Articles.htm</FONT></a></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"> <font face="Verdana" size="2">OnPoint RSS Feed: <a href="http://www.thesykesgrp.com/TSGBlog/rss.xml"> <font color="#0000FF">http://www.thesykesgrp.com/TSGBlog/rss.xml</font></a>&nbsp; </font></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana color=#000000 size=2><BR>Ed Sykes (<A href="mailto:esykes@thesykesgrp.com"><FONT color=#0000ff>esykes@thesykesgrp.com</FONT></A></FONT><FONT face=Verdana size=2>)</FONT><FONT face=Verdana color=#000000 size=2><FONT color=#0000ff> </FONT>and Joy Fisher-Sykes (<A href="mailto:jfsykes@thesykesgrp.com"><FONT color=#0000ff>jfsykes@thesykesgrp.com</FONT></A>)<BR>The Sykes Group</FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana color=#000000 size=2>2133-126 Upton Drive - #234</FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana color=#000000 size=2>Virginia Beach, VA 23454-1193</FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana size=2>For general information: <A href="mailto:info@thesykesgrp.com?subject=Information"><FONT color=#0000ff>info@thesykesgrp.com</FONT></A></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><FONT face=Verdana color=#666666 size=2>To change your e-mail address simply reply using the following link with your old e-mail address in the subject line:</FONT></P> <P style="MARGIN-TOP: 5px; MARGIN-BOTTOM: 0px"> <FONT color=#0000ff face="Verdana" size="2"> <a href="mailto:mailchange@thesykesgrp.com?subject=Old Address: "> <font color="#0000FF">Change e-mail address</font></a></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 5px"> <FONT face=Verdana color=#000000 size=2>To subscribe to this newsletter simply click on the following link:&nbsp; </FONT></P> <P style="MARGIN-TOP: 5px; MARGIN-BOTTOM: 0px"> <FONT color=#0000ff face="Verdana, Arial, Helvetica" size="2"> <a href="mailto:onpoint@thesykesgrp.com?subject=Subscribe"> <font color="#0000FF">Subscribe</font></a></FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 5px"> <FONT face=Verdana color=#000000 size=1>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<BR></FONT> <FONT face=Verdana color=#666666 size=1>To leave our mailing list simply click on the following link:</FONT></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"> <font color="#0000FF" face="Verdana, Arial, Helvetica" size="1"> <a href="mailto:unsubscribe@thesykesgrp.com?subject=REMOVE"> <font color="#0000FF">Remove</font></a></font></P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 5px">&nbsp;</P> <P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"> <FONT face=Verdana color=#666666 size=1>Please note: Allow up 2 business days to process your request.</FONT></P> <P align=center><FONT face="Times New Roman" size=2><A href="#IN THIS ISSUE"><KBD> <font face="Times New Roman" color="#0000ff">Back to top</font></KBD></A></FONT></P></TD> </tr> </TBODY></TABLE></CENTER></DIV> <P></P></TD></TR> <TR> <TD vAlign=top width=643 colSpan=2> <P align=center><FONT face="Times New Roman" size=2>© Copyright 2004 The Sykes Group. 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