Take the Road to Success!


The Sykes Group Presents…


“Fall into Success Empowerment Series”




Take the road to gain the skills to achieve more in your career and life. The difference in whether you achieve the next level in your career is the confidence you acquire by having the total skills you have to achieve more with less time, remove barriers by mastering “challenging people” in difficult situations, improve your value by increasing customer satisfaction. 


Harvest all the opportunities you desire!


These informative, hands-on workshops are guaranteed to give you the skills to set your priorities and control your time, remove barriers to success, and lead with authority.  No matter what comes your way, the “Fall into Success Empowerment Series” will prepare you for those opportunities!


Reserve your place now and take advantage of the Early Bird Special!


âEach workshop is limited to 15 participants, so everyone will have hands-on exercises and opportunities to have their unique situations addressed.



How to Master Challenging People During Difficult Situations– December 7th - Time: 9 a.m. to 4 p.m.

Place: Virginia Beach Higher Education Center, 1881 University Drive, Virginia Beach, VA 23456

In this program you’ll learn what the are different types of difficult people and how to manage their behavior to achieve more in business and life.  You will understand why they behave that way and what actions you can take to neutralize their behavior.  You will learn techniques for coexisting with different personal types - from know-it-alls to bullies, back-stabbers, atomic bombs, stealth avengers and more-and free yourself from their grip.  You will learn techniques for saying “no” without guilt for mutual gain and set boundaries that will be respected by all.  Fee: $99  Only $79 if you register by November 22nd


How to Master Your Time to Achieve More Success in Less Time – November 16th - Time: 9 a.m. to 4 p.m.

Place: Virginia Beach Higher Education Center, 1881 University Drive, Virginia Beach, VA 23456

Learn how to accomplish more in less time!  In this course you will learn the techniques to set personal and group goals and priorities, clarify objectives and plan for results, techniques to conquer procrastination, delegate effectively and free yourself for bigger tasks, eliminate time wasters, 5 tips for handling interruptions, make sure you achieve organizational goals and have time in the day for you.  You will also learn what is your work personality type and how to break through any barriers you may be imposing on yourself.  Fee: $99  Only $79 if you register by November 2nd


Mastering Exceptional Customer Service for Outstanding Results – November 18th – Time: 9 a.m. to 4 p.m. 

Place: Virginia Beach Higher Education Center, 1881 University Drive, Virginia Beach, VA 23456

Customers are the life blood of any organization.  The more customer satisfaction we achieve, the more our businesses and careers will grow.  In this course you will learn how to make your customers feel important, transform complaints into valuable feedback and sales, win over angry customers, listen for solutions, “check ourselves” before, during, and after difficult situations,  how to say "no" to achieve win-win results, how to make a great first and last impression on the telephone or in person, how to avoid the five words that create angry customers, how to tailor solutions based on different customer personality types and how to create empathy.

Fee: $99  Only $79 if you register by November 4th


Workbooks are included.


To reserve you place in any or all workshops:


Early Bird Special!


Reserve by Company Purchase Order, Check or Money Order

Reserve by Credit Card

Click on the link (or copy and paste to your browser) below, fill out application, include payment and mail.



Go to the following link (or copy and paste to your browser) and reserve your space.





Please call 757-427-7032 or e-mail us at info@thesykesgrp.com for additional information.


The Sykes Group, 2133-126 Upton Drive, Virginia Beach, VA 23454-1193, Tel. 757-427-7032, Fax 757-427-0929


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