Dive into 2005 Success Series Registration

“Dive into 2005 Success Series”

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Early Bird Special Available!

âEach workshop is limited to 15 participants, so everyone will have hands-on exercises and opportunities to have their unique situations addressed.

How to Master Challenging People During Difficult Situations – June 16th -Time: 9 a.m. to 4 p.m.

Place: Virginia Beach, Virginia Beach, VA

In this program you’ll learn what the different types of difficult people are and how to manage their behavior to achieve more in business and life. You will:

Understand why they behave that way and what actions you can take to neutralize their behavior.

Learn techniques for coexisting with different personal types - from know-it-alls to bullies, back-stabbers, atomic bombs, stealth avengers and more-and free yourself from their grip

Learn five techniques for staying in control

Learn how to communicate confidently in difficult situations.

"The training was very helpful. I have already suggested it to my supervisor. You have empowered me to effectively deal with challenging people."

- Craig

City of Virginia Beach

Fee: $99 Only $79 if you register by May 27th

	Learn how to say no and make it stick without feeling guilt or anxiety
	Learn 5 assertiveness techniques even with the most challenging personalities
	Learn how to straighten out "challenging situations" at work and home
	Prepare yourself for potential conflicts and high-stakes confrontations so that you achieve the results you want
	Learn the 5 steps to setting limits and boundaries that other people will respect.

Fee: $99 Only $79 if you register by May 31st

How to Lead Through Change and Chaos – September 20^th – Time: 9 a.m. to 4 p.m.

Place: Virginia Beach, VA

Change and chaos is common in the workplace. You either thrive or withdrawn during these challenging situations. With this course you will be able to understand how to best navigate your team through your organization's changes, challenges, and chaos to be successful in the new in this environment to accomplish their goals. You will learn:

	How to create a mission, goals, and values that keep you and your team members on track
	How to understand the different styles of motivation to meet your team member's goals
	What are the different personality types and how they adapt to change
	How to communicate as a leader so that others are inspired to greatness
	How to master practical techniques to minimize negative emotions and behaviors in your organization

Fee: $99 Only $79 if you register by September 1st

How to Wow Customers During Difficult Situations – November 4^th – Time: 9 a.m. to 4 p.m.

Place: Virginia Beach, VA

Customers are the life blood of any organization. The more customer satisfaction we achieve, the more our business and careers will grow. In this course you will learn how to impress your customers during the most heated and difficult situation. You will learn:

	How to apply the 5 techniques to feel confident and in control
	How to transform complaints into valuable feedback and sales
	How to win over angry customers, listen for solutions
	How to gain confidence and control by “checking ourselves” before, during, and after difficult situations
	How to say "no" to achieve win-win results
	How to make a great first and last impression on the telephone or in person
	How to avoid the five words that create angry customers
	How to tailor solutions based on different customer personality types and how to create empathy.

Fee: $99 Only $79 if you register by October 1st

Workbooks and are included for all workshops.

Please click here to reserve your place with check or money order.

The Sykes Group reserves the right to cancel due to low enrollment. Cancellations must be in writing and faxed or e-mailed with a postmark no later than two weeks before the start of the workshop (5p.m. deadline for e-mail requests) to: The Sykes Group, 2133-126 Upton Drive - #234, Virginia Beach, VA, 23454 or e-mail info@thesykesgrp.com. Cancellations received two weeks prior to the start of your scheduled workshop will be refunded less a $5.00 cancellation fee. No refunds will be issued within two weeks before workshop.