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How to Master Challenging People
During Difficult Situations
In this program you’ll
learn what kind of "challenging" people there are, why "challenging" people behave the
way they do and what you can do to deal with "challenging" people. You’ll learn to
coexist with life’s "challenging" people—from know-it-alls to bullies, back-stabbers
and more—and free yourself from their grip to become more productive at work and
life.
Who
should attend?
This course is recommended
for any individuals who must interact with people in difficult situations to
accomplish their goals.
What
you will cover:
How to understand the
difficult people in your life
The best comeback to a biting
or sarcastic remark
How to be assertive in the
most difficult situation
How to know specifically what
to do and say
The one mistake people make
that’s guaranteed to escalate conflict
How to get along with
challenging
people
How to know when YOU are the
challenging one
What to do when your
“challenging person” is your boss
How to bring out the best in
others
How to communicate with the
most challenging people
How to deal with gossips,
grumblers, saboteurs, bullies, powder kegs, quiet avengers and liars
How to be less of a target
for negative behaviors
Communication techniques that
bring out the best in everyone you deal with
How to prepare yourself for
confrontation
Contact us about how we can customize course for you.
Want to learn how to
master the art motivating difficult people? The following programs can help you:
Ed Sykes is a
professional speaker published in the areas of leadership, change management,
customer service and teamwork. He works with business and government
organizations who want to reach the next level of success and individuals who
want to perform at their best. You can email him at esykes@thesykesgrp.com,
call him at (757) 427-7032 or visit his Web site at
www.thesykesgrp.com.
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