Customer Service Training: Mastering Exceptional Customer Service for Outstanding Results

Customer Service

"Preparing You Today for Tomorrow's Opportunities"

Free Success Secrets!

Receive our award winning OnPoint Newsletter: Your success source for leadership, motivation, team building, presentation, and customer services secrets, tips, and techniques.

Act now and receive your free bonuses

motivational speakers, motivation, motivate, presentation skills, leadership, Virginia, Hampton Roads

Special Bonus!

Share our information with two friends and receive a free bonus!

Find out more:

Free Bonus

The Sykes Group
2133-126 Upton Dr.
#234
Virginia Beach, VA 23454

Tel: 757-427-7032

Fax: 757-427-0929

Information:
info@thesykesgrp.com

Customer Service Training: Mastering Exceptional Customer Service for Outstanding Results

Customers are the life blood of any organization. The more customer satisfaction we achieve, the more our business and careers will grow. In this course, you will learn how to make your customers feel important, transform complaints into valuable feedback and sales, increase customer retention, win over angry customers, listen for solutions, “check ourselves” before, during and after difficult situations, how to make a great first and last impression on the telephone or in person, how to avoid the five words that create angry customers, how to tailor solutions based on different customer personality types, and how to create empathy.

Who Should Attend

Front-line personnel and managers overseeing internal and external customer service personnel and standards.

How You Will Benefit

	Increase the return on your customer service dollars
	Make your customers feel important and appreciated
	Transform complaints into valuable customer feedback
	Say “no” and be firm without antagonism
	Turn the frustrations of customer contact into self-satisfaction
	Win over angry and abusive customers
	Reduce stress and turnover in customer service jobs
	Achieve company goals and keep customer goodwill
	Use convincing expressions and actions that earn customer trust
	Become a master in the art of listening
	Be successful with the most difficult-to-deal-with people
	Stay calm and keep even the angriest customers from losing control
	Gain the customer’s support for unpopular polices
	Learn how to change customer service policies within your own organization

What You Will Cover

	What is the lifetime value of keeping and cost of losing a customer?
	Why customers leave
	How do your customers see you?
	How to master your attitude before, during and after difficult situations
	How to obtain important customer service information
	How to master the 5 basic customer service strategic objectives
	How to avoid misunderstandings
	How to make a winning first impression
	How to avoid poor listening habits
	How to use creative techniques to sharpen your listening skills
	What are the 5 words or phrases that create angry customers?
	What are the magic words and phrases that make happy customers?
	The power of using names and how to remember them
	How to avoid making a bad first impression (in person or telephone)
	What are the 10 customer personality types?
	How to present ideas for positive change within your organization
	How to get the support of managers, co-workers, and staff

Class Length: 2 Days (Ask about half-day and one day programs)

Keywords: Customer Service training, customer service workshop, customer care, customer satisfaction, customer retention, customer relationship, listening skills, customer service

Information Request Form