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Customer Service "Preparing You Today for Tomorrow's Opportunities"
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The Sykes Group
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Customer Service Training: Mastering Exceptional Customer Service for Outstanding Results
Customers are the life blood of any organization. The more customer satisfaction we achieve, the more our business and careers will grow. In this course, you will learn how to make your customers feel important, transform complaints into valuable feedback and sales, increase customer retention, win over angry customers, listen for solutions, “check ourselves” before, during and after difficult situations, how to make a great first and last impression on the telephone or in person, how to avoid the five words that create angry customers, how to tailor solutions based on different customer personality types, and how to create empathy. Who Should Attend Front-line personnel and managers overseeing internal and external customer service personnel and standards. How You Will Benefit
What You Will Cover
Class Length: 2 Days (Ask about half-day and one day programs) Contact us about how we can customize course for you. Keywords: Customer Service training, customer service workshop, customer care, customer satisfaction, customer retention, customer relationship, listening skills, customer service
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