Conflict Management Training

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motivational speakers, motivation, motivate, presentation skills, leadership, Virginia, Hampton Roads

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The Sykes Group
2133-126 Upton Dr.
#234
Virginia Beach, VA 23454

Tel: 757-427-7032

Fax: 757-427-0929

Information:
info@thesykesgrp.com

Conflict Management and Confrontational Skills

Who should attend?

Managers, supervisors and team leaders and other business professionals who need to respond to conflict in a positive manner.

How you will benefit:

	Learn how to assess conflict and determine “outcome” strategies for handling it
	Develop a more flexible—and effective—response to conflict
	Identify-and manage-your conflict response style
	Give and receive criticism in ways that contribute to positive relationships
	Enhance your listening and nonverbal communication skills to deal with conflict in a constructive manner

What you will cover:

	Understanding the thinking, behavior, and feelings that lead to conflict
	Identifying and expressing emotions in ways that support your communication goals
	Understanding what are your "trigger" moments and how to overcome them
	Establishing a process for achieving outcomes
	Using communication skills to respond effectively to conflict and build better working relationships
	Building positive relationships

Class Length: 1 day

Want to learn how to master the art of conflict management? The following programs can help you use conflict to excel:

Teambuilding and Coaching Skills for Outstanding Results

Secrets of High Impact Leadership

Life After Downsizing

How to Deal with Difficult People

Or read our articles on motivation and leadership by clicking here.

Call us at 757-427-7032 or e-mail us at info@thesykesgrp.com for additional information.

Ed Sykes is a professional speaker published in the areas of leadership, change management, customer service and teamwork. He works with business and government organizations who want to reach the next level of success and individuals who want to perform at their best. You can email him at esykes@thesykesgrp.com, call him at (757) 427-7032 or visit his Web site at www.thesykesgrp.com.

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