Motivational Speaker VA, Virginia Beach, Hampton Roads, Richmond,Virginia,  leadership speakers, national speakers, Ed Sykes, Joy Fisher-Sykes

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Motivational speakers, VA, Hampton Roads, Virginia Beach, Norfolk, Virginia, leadership speakers, Keynote speakers, Ed Sykes, Joy Fisher-Sykes

 

The Sykes Group
2476-115 Nimmo Parkway
#196
Virginia Beach, VA 23456
Tel: 757-427-7032
Fax: 757-427-0929

Information:
info@thesykesgrp.com

 

Conflict Management and Confrontational Skills

Who should attend?

Managers, supervisors and team leaders and other business professionals who need to respond to conflict in a positive manner.

 

How you will benefit:

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Learn how to assess conflict and determine “outcome” strategies for handling it

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Develop a more flexible—and effective—response to conflict

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Identify-and manage-your conflict response style

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Give and receive criticism in ways that contribute to positive relationships

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Enhance your listening and nonverbal communication skills to deal with conflict in a constructive manner

What you will cover:

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Understanding the thinking, behavior, and feelings that lead to conflict

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Identifying and expressing emotions in ways that support your communication goals

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Understanding what are your "trigger" moments and how to overcome them

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Establishing a process for achieving outcomes

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Using communication skills to respond effectively to conflict and build better working relationships

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Building positive relationships

Class Length: 1 day

Contact us about how we can customize course for you.

Want to learn how to master the art of conflict management? The following programs can help you use conflict to excel:

Teambuilding and Coaching Skills for Outstanding Results

Secrets of High Impact Leadership

Life After Downsizing

How to Deal with Difficult People

Or read our articles on motivation and leadership by clicking here.

Call us at 757-427-7032 or e-mail us at info@thesykesgrp.com for additional information.

Ed Sykes is a professional speaker published in the areas of leadership, change management, customer service and teamwork. He works with business and government organizations who want to reach the next level of success and individuals who want to perform at their best. You can email him at esykes@thesykesgrp.com, call him at (757) 427-7032 or visit his Web site at www.thesykesgrp.com.

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Keywords: The Sykes Group, Joy Fisher-Sykes, Ed Sykes, Edward Sykes, how to handle conflict, how to handle confrontation, how to handle difficult employees, stress conflict, how to deal with difficult people,  Problem Solving Skills, Meeting tips, Trust Building, confrontation management workshop, Conflict Management Training, conflict management, conflict resolution training,

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Last modified:
10/09/2011 07:42:15 PM